Forum Discussion

joeypedro's avatar
joeypedro
2 years ago
Solved

EA Play Not Working on Mac - How Do I Get a Refund?

Just about 30 minutes ago, I purchased EA Play intending to use it on my Mac. However, I learned after purchasing, because there are no clear indicators, that EA Play is not supported on Mac. I try t...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @joeypedro 

    In order to get this membership cancelled and get a refund submitted, you'll need to speak with live support as we aren't able to access your billing details here on the forums.

    To speak with live support, please submit a request on the site here. You can select EA Play as the product, then I want a refund. From there, you'll see the available contact options for live support. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hello @joeypedro 

In order to get this membership cancelled and get a refund submitted, you'll need to speak with live support as we aren't able to access your billing details here on the forums.

To speak with live support, please submit a request on the site here. You can select EA Play as the product, then I want a refund. From there, you'll see the available contact options for live support. 

  • joeypedro's avatar
    joeypedro
    2 years ago

    Thank you for your response. That is the problem though. When I follow the steps you provide to contact support, as soon as I hit the “SEND” button to start the chat, it just takes me back to the help topics.

    It’s literally an endless cycle of selecting EA Play, selecting “I want a refund,” clicking “Chat with us,” entering a subject for the chat, hitting “SEND,” then getting taken back to the same page where I need to select EA Play again.

    I have tried this both on my mobile device and on my Mac browser.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @joeypedro  Try a different browser.  If that doesn't help, use a private browser window, don't sign in, and select the can't login option, which should offer you a live chat.

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,580 PostsLatest Activity: 2 hours ago