Forum Discussion

SkymoonYoung's avatar
7 months ago

EA Play Pro Cancellation

A week ago, I received an email from you stating that my "EA Play Pro" annual subscription would be renewed for 999 TL, however, my subscription was not renewed and was canceled. A few weeks ago, my friend's subscription was renewed at this price. I was very surprised after this situation and contacted you via live support, but they said that they absolutely could not help me and that I should accept this injustice and renew it by paying 119.99$. This is approximately 75% more expensive than the price I was told 1 week ago and I cannot accept this. Now I am writing to you to somehow fix this victimization. Please do not give me answers that say that you have nothing to do even though this system belongs to you, I cant believe this because I am a software developer. At the same time, I don't expect a big company like you to victimize people with such small calculations because that would be shameful! My relevant evidence is the emails. I uploaded these emails here as a png. I am waiting for your response soon.

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    7 months ago

    @SkymoonYoung The forums are not the correct avenue for account or subscription issues. Community Managers manage the forums, not account issues and therefore we don't have the physical ability to change subscriptions or how they are paid for.

    In order to get this resolved, you must reach out to support so that they can review the account. 

     

    You can contact our live support on our Help Site. To request a chat or open a case through email:

     

    • Select the EA App
    • Select one of the account issues like I cannot log in
    • You may get a pop-up that says login and get faster help
    • Select Continue without logging in
    • This should give you the chat/email option

    Please note: These are not situations in which Community Managers can assist over the forums, as we are not Live Support and cannot validate account ownership.

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