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cankilic1's avatar
cankilic1
Seasoned Rookie
5 months ago

EA Play Pro Membership Problem – Wrong Card Charged

Hello, I updated my payment method for my EA Play Pro membership, but EA tried to charge a removed or invalid card. This caused an error and I am being unfairly affected. This is not my fault. I kind...
purchase issue
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
5 months ago

cankilic1​ 

How to find EA Play on PC payment and billing information

  1. Go to your EA Account and sign in using the EA Account details you used to join EA Play.
  2. Select the Subscriptions and Memberships tab and choose EA Play.
  3. Check the Billing information section for your payment and billing information.

Make sure you have a payment method saved to remain an active EA Play member. Find out more about what payment methods you can use to buy EA games and products.

Manage EA Play subscription LINK

cankilic1's avatar
cankilic1
Seasoned Rookie
5 months ago

hello. I have already checked this information and my EA Play payment details are correct. Moreover, I updated my card about 1 month before any billing occurred. The issue is not on my side; it originates from a mistake in the system

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