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forzadeltoro's avatar
5 years ago

EA Play PS4 only showing game trials

EA Play on PS4 on showing Game trials. 

Cant see any Vault games or installed games. 

2 Replies

  • AvengerRanger's avatar
    AvengerRanger
    Seasoned Veteran
    5 years ago

    Hi @forzadeltoro ,

    1) Check if you login under the correct account with EA PLAY on it;

    2) Check if you trying to play games that include EA Play for PlayStation: https://www.ea.com/ea-play#playstation-4

    3) Double check what is EA PLAY (Please note that this is not EA PLAY PRO that is only on Origin App)

    EA Play is a gaming membership that gives you access to some of EA’s best games.

    Your membership comes with perks, like: 

    • Trying brand new games for a limited time before they launch
    • Saving 10% on EA digital purchases - like full games, expansion packs, and in-game currency.
    • Unlimited access to The Play List, a collection of EA’s fan-favorite games and series as well as select third-party games.

    Hopefully, that will help you with your question

    Cheers

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  • ndfarley's avatar
    ndfarley
    5 years ago
    @AvengerRanger This seems to be the same issue I'm seeing. My subscription is active (purchased 11/15) but when I open the EA Play Hub app, the Play List and Installed Games menus do not load anything. Makes it impossible to reach certain Play List games (like NHL 20, Madden 20, etc.) so you cannot add them to your library.

    I've been bouncing between Sony and EA and neither team seems to take any ownership of the issue (both just tell me to talk to the other team since they can't see anything wrong or fix the problem). I'm leaning towards just cancelling my subscription and getting a refund at this point as it seems like this has been an issue for weeks and nobody seems to want to fix it.

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