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abdullah_junior7's avatar
abdullah_junior7
Rising Newcomer
2 months ago

EA Play Scammed Me

I subscribed to EA Play thinking it would charge Rs 399/month as shown in the app. My region is set to Pakistan, and the app displayed Rs399/month not mentioning it would be charged in Indian Rupees. I was unexpectedly charged Rs 1420 PKR, more than thrice the amount it was showing. This is misleading and I'd like a refund or adjustment.
If my region is set to Pakistan why are you showing me the currency in Indian Rupees and not even mentioning it is INR (Indian Currency) and not PKR (Pakistani Currency).
How can I get my refund, if I didn't get my refund, I will sue them for Misleading Information and Scam.

[Personal info removed - CM]

discussion

4 Replies

  • abdullah_junior7's avatar
    abdullah_junior7
    Rising Newcomer
    2 months ago

    It doesn't provide an option fro subsciption or charges, all it shows is game issues

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    If you're not finding the option to contact EA Help, please try selecting "EA Account" as the product and "I want to update my EA account information" as the topic. That should allow you to start a chat and speak to an advisor. 

  • 6f20fc0a4b9460d5's avatar
    6f20fc0a4b9460d5
    Newcomer
    6 days ago

    I experienced this too today. Is this for real? This has to be a very small fix. How can it not detect my location and charge based on it in PKR and not INR

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