EA Play Subscription not working in Steam
I subscribed to EA Play (I believe originally through Steam ... but not sure) and after 1 month it came time to renew and I needed to use a different credit card. I had trouble getting Steam to accep...
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I'm sorry but that is just ridiculous!
I was able to lauch my games using the EA Play app or Steam ... why would they be considered two different subscriptions? That's certainly not made clear enough to the subscriber.
That being said —
Downloading the games again through the EA Play app isn't even an option unless I first uninstall the games through the Steam app.
I am guessing that doing so will also delete all my game progress for each game too ... is that the case?
I subscribed for a year through EA Play but I would rather have the same exact subscription through the Steam app ... Can my subscription be switched over or can I get a refund so that I can resubscribe through Steam instead?
EA_QueenBee
Community Manager
Community ManagerYour game progress will stay, that's not an issue. Steam and the EA app share game progress in pretty much all EA games, if I'm not mistaken. Even if you uninstall your games, the game progress should stick about.
Unfortunately there's nothing else I can really recommend other than install the games through the app. As per the article I shared:
- EA Play memberships don’t cross platforms, and Steam is a separate platform from the EA app. If you buy your membership on the EA app, you won’t be able to use your membership benefits or access games from The Play List on Steam, and vice versa.
- @EA_QueenBee OK, but how would you explain this:
I subscribed to EA Play via Steam as well and play and launch Battlefield 2042 via Steam with the Origin client open in the background. All works fine - I get my monthly rewards, get a 10% discount in the BF2042 in-game store...
Then I saw that the EA App went out of beta. Deinstalled Origin. Installed EA App. Now it doesn't recognize my subscription at all - I don't get my monthly rewards for BF2042. the in-game discount is not applied, so basically it doesn't work with EA App.
I tried to re-install the app, the game, checked integrity of game files, tried o launch the game both via Steam AND EA App etc... Nothing worked.
I complained previously about this months ago, nobody could help me:
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Didn-t-get-this-months-EA-Play-bonus/m-p/12275182#M17429
Since than I removed EA App and went back to Origin but few days ago I re-installed EA app to see if they got it fixed, but guess what, it's still an issue. I tried to make a bug report here but even the ticket creator is bugged - when you click on SUBMIT nothing happens. (Chrome, all up-to-date).
Why is this app out of beta? Or is it game specific, or maybe even something wrong on my end?- EA_QueenBeeHey @AEIDOLONE,
I'm a little confused. It seems like you have the exact same question as the original poster. EA Play subscriptions for Steam and the EA app/Origin are seen as two completely separate subscriptions.
Unless you mean that you're still playing on Steam, and that now you're not getting your rewards anymore after switching to the EA app even though you still have your active subscription? If I've misread something, I'm very sorry.
@EA_QueenBee wrote:
Hey @AEIDOLONE,
Unless you mean that you're still playing on Steam, and that now you're not getting your rewards anymore after switching to the EA app even though you still have your active subscription? If I've misread something, I'm very sorry.Exactly that I meant.
