EA Play Subscription not working in Steam
I subscribed to EA Play (I believe originally through Steam ... but not sure) and after 1 month it came time to renew and I needed to use a different credit card. I had trouble getting Steam to accep...
Forum Discussion
I'm sorry but that is just ridiculous!
I was able to lauch my games using the EA Play app or Steam ... why would they be considered two different subscriptions? That's certainly not made clear enough to the subscriber.
That being said —
Downloading the games again through the EA Play app isn't even an option unless I first uninstall the games through the Steam app.
I am guessing that doing so will also delete all my game progress for each game too ... is that the case?
I subscribed for a year through EA Play but I would rather have the same exact subscription through the Steam app ... Can my subscription be switched over or can I get a refund so that I can resubscribe through Steam instead?
Yes that woul be wonderful, to get a refund or a switch.
EA_QueenBeeCommunity Manager
Hey @seboferi,
We're not able to help with purchases or subscriptions bought through Steam, for that you need to contact Steam support:
https://store.steampowered.com/steam_refunds
It's pretty clear on the Steam store that an EA Play subscription bought there only counts for Steam, but you can always reach out to them regardless.- @EA_QueenBee If not already done please report this issue I explained in the previous post to the appropriate departments. It turns out the issue is in the EA App and/or it's game specific for the game: Battlefield 2042.
It's a huge issue deactivating the subscription when you switch from Origin to EA App without any user warning! It's pretty clear on the Steam store that an EA Play subscription bought there only counts for Steam, but you can always reach out to them regardless.
Is that a joke? It does not say it anywhere. Things like this are the reason EA is the most hated company in gaming. Its easier to just pirate your games than mess with all this insane crap. Don't blame Valve for EA being incompetent. This is the company that refuses to release the NHL game on PC because they lied about the code in the game for the last 15 years and dont want to be exposed.
- EA_QueenBee
Hey @xshpadoinklex,
So this thread is over a year old since the last post, so I'm going to lock it to prevent necroposting. But just so you know, the following is directly from the Steam page regarding EA Play:
You can see it here, under the frequently asked questions.
If you need more help, please don't hesitate to either make a new post, or jump onto one that's newer.
