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dfak3r's avatar
dfak3r
4 years ago
Solved

EA: Play won't install NFS: Hot Pursuit Remastered (Xbox GamePass PC)

Hi, EA I have an issue where I tried to install NFS: Hot Pursuit Remastered on Xbox Game Pass Ultimate but I keep getting this error in EA Play that an unknown error has occurred and I can't install...
pc
  • EA_Cade's avatar
    EA_Cade
    4 years ago
    Hey all,

    Great news! The underlying cause of this issue has been identified and resolved. Please update the EA App to the latest version and let me know if you run into any issues. 🙂
CladesThornwing's avatar
CladesThornwing
4 years ago

Are you going to offer any sort of real help here? There is plenty of games that DO NOT WORK AT ALL with EA play such as Hot Pursuit remasted and Crysis 3.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 years ago

Hey all,

The teams are aware of this issue and are currently looking into this, however we need just a bit of information from you all to help with the investigation:

  • Please launch the EA App and try to start the install for NFS: Hot Pursuit
  • Go to %localappdata%\Electronic Arts\EA Desktop\Logs
  • Copy the “EADesktop.log” and “EAConnect_microsoft.log” files and please attach those to your post

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