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dfak3r's avatar
dfak3r
4 years ago
Solved

EA: Play won't install NFS: Hot Pursuit Remastered (Xbox GamePass PC)

Hi, EA I have an issue where I tried to install NFS: Hot Pursuit Remastered on Xbox Game Pass Ultimate but I keep getting this error in EA Play that an unknown error has occurred and I can't install...
pc
  • EA_Cade's avatar
    EA_Cade
    4 years ago
    Hey all,

    Great news! The underlying cause of this issue has been identified and resolved. Please update the EA App to the latest version and let me know if you run into any issues. 🙂
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 years ago

Hey all,

The teams are aware of this issue and are currently looking into this, however we need just a bit of information from you all to help with the investigation:

  • Please launch the EA App and try to start the install for NFS: Hot Pursuit
  • Go to %localappdata%\Electronic Arts\EA Desktop\Logs
  • Copy the “EADesktop.log” and “EAConnect_microsoft.log” files and please attach those to your post
    • EA_Cade's avatar
      EA_Cade
      Icon for The Sims Team rankThe Sims Team
      4 years ago

      Hey all, 

      Can you please try the steps in @regennation's post here please and let us know how you get on?

      • b09a6f9139880e2's avatar
        b09a6f9139880e2
        4 years ago

        i mean i would but not everyone has 45 gigs free on their OS drive. maybe fix the problem so people can install the game where they want? like a dedicated game drive... EA is a game studio. fix your games. i'd be really upset if i was actually paying for your service 

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