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Foxkilleur93's avatar
3 years ago
Solved

email delete

hi, my email got delete a long time ago but i forgot to change my email but now i want to play at nhl but i can't because they want the verification code but i can't because i dont have the email and on the page i can't change the email but i dont have the verification code tank you

  • Hey @Foxkilleur93,

    If you don't have access to the email address that's on your EA account anymore, you'll need to reach out to our live support team so they can help you update it:

    https://help.ea.com/en/help-home/

    Before they can help they'll need to verify you as the account owner, and to do that they'll have to ask some account-related questions, so try to have that information on hand.

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @Foxkilleur93,

    If you don't have access to the email address that's on your EA account anymore, you'll need to reach out to our live support team so they can help you update it:

    https://help.ea.com/en/help-home/

    Before they can help they'll need to verify you as the account owner, and to do that they'll have to ask some account-related questions, so try to have that information on hand.
  • hello the link you send my i dont know where to go but how i can reach out with the live support team

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @Foxkilleur93,

    I can try to guide you to a chat. If you follow the link you should see a big list of EA products. If you select the one that's the most relevant (I find that the EA app is a good one to choose if you have account issues), you'll then be asked what your problem is. If you click on "I need help logging into my EA account", you should get the option to reach out via a chat.

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