Later on, the same guy from EA Play support team lied to me that the issue will be solved and I will be able to play the game.
Shantanu and Himanashi are the support guys, I am the visitor
( 33m 45s )Shantanu: I can literally understand your feeling and your frustration that's why I considered your issue on the top priority.
( 36m 10s ) Shantanu: Victor, I am afraid as I cannot commit any time frame on behalf of my higher authorities else it would be a false commitment. But if you ask me personally I believe it should be fixed as soon as possible as our best team is already on it.
After a few days I spoke with another colleague of Shantanu. This is what he said:
( 24m 4s ) Himanshi: I will be reporting the Adviser for sharing incorrect information with you.
( 29m 26s ) Himanshi: You can get in touch with steam support and cancel your membership.
( 29m 52s ) Himanshi: This cannot be fixed
( 29m 52s ) Visitor: is the best team not working on it anymore?
( 29m 59s ) Visitor: is not top priority anymore?
( 30m 8s ) Visitor: ok, so your colleagues lied to me?
( 30m 10s ) Himanshi: There is no such priority.
( 30m 25s ) Himanshi: I have already mentioned it that I will be reporting the Adviser on my end.
( 30m 41s ) Himanshi: I can see the message on my end and I have checked it
( 30m 51s ) Visitor: ( 33m 45s ) Shantanu: I can literally understand your feeling and your frustration that's why I considered your issue on the top priority.
( 30m 58s ) Visitor: So it was just a lie
( 31m 9s ) Visitor: ok, but he is not the only one
( 31m 20s ) Visitor: your other colleague kept me on the line for 100min
( 31m 25s ) Visitor: saying that he will fix it
( 31m 30s ) Himanshi: I will be reporting all the Advisers on my end.
.png){kind=link}