Game wont :install you dont have access error:

Hello, I don't know how many times I have complained about this issue anymore, but I haven't been able to play any games for days. I reset my computer, uninstalled and reinstalled the EA app, cleared the cache, but I still can't download any games. I have done everything you suggested, but the problem persists. When I try to download a game, it says "you don't have access" and asks me to purchase the game again. However, I already purchased EA Play Pro. I haven't been able to play any game. Please help me solve this issue or refund my money.