Forum Discussion

fatihdikmeen's avatar
2 years ago
Solved

How to remove credit card from EA Play payment?

I tried every method but EA still keeps my credit card information and there was no such option when purchasing! There is no information on the PAYMENT METHODS page, but when I click RENEW MEMBERSHIP on the EA PLAY page, my credit card is still there. I want this to be completely deleted and I have tried almost every method and it doesn't work.

5 Replies

  • Anonymous's avatar
    Anonymous
    2 years ago

    I have cancelled my EA PLAY PRO but the credit card is still saved, so if I want to renew all my CC data is there. How to remove my CC data from there? My payment method settings is empty



    If I click in "Renew membership" like in this image, it will reactivate and will charge my CC, how to remove from there?





    This is my "Payment Methods Settings"

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Anonymous 

    If you're having troubles removing a payment method from your account, the live support team can take a look with you and be sure any payment methods have been fully removed- here on AHQ we don't have access to your account details to take a look. 

    You can get in contact with live support for more help on this by submitting a request here: https://help.ea.com/en/help/faq/using-ea-help/

  • Anonymous's avatar
    Anonymous
    2 years ago

    The "ACCOUNT SUPPORT" options are only opening my account settings. I can't find any option there to resolve my issue

About EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.3,402 PostsLatest Activity: 8 days ago