Forum Discussion

Dezbryantfan88's avatar
Dezbryantfan88
New Novice
4 years ago
Solved

I cannot purchase an ea play subscription on my ps5

Everytime  I've tried it just doesn't not work and says an unidentified  error  occurred please try again  in a few moments this has been a problem for months now 
console
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hi, @dezbryantfan88 

Hi there, sorry to hear about the trouble you're having with EA Play. Even though you are purchasing a service from EA, the transaction itself is through the PlayStation Store through your PlayStation Network account. Have you tried reaching out to PlayStation Support to verify whether this is a billing error coming from that account?

  • Dezbryantfan88's avatar
    Dezbryantfan88
    New Novice
    4 years ago

    I have tried months ago I can purchase  literally  anything but an ea play subscription 

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @dezbryantfan88 

      Very strange. Have you tried changing the payment method on your PlayStation Network account to see if that helps push the transaction through? 

      We've seen players resolve errors similar to this by deleting the app and re-installing it.

    • Chasetsm's avatar
      Chasetsm
      Not applicable
      3 years ago

      Did you ever fix it I’m having the same problem 

      • XQueezit's avatar
        XQueezit
        Not applicable
        3 years ago

        Have funds in my PSN Acc, trying to Purchase a 1 Month EA Play Subscription, but getting a "Something is wrong" message. Anyone have a solution?