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emrodilo2019's avatar
emrodilo2019
Newcomer
4 months ago
Solved

I can't buy games with EA Play

I recently subscribed to EA play so that I could try out the Sims 3 before purchasing, and I've now decided that I would like to buy it. However, there is no option for me to purchase the game becaus...
purchase issue
  • EA_Solaire's avatar
    EA_Solaire
    4 months ago

    Heya emrodilo2019​ 

    If you're not seeing an option to purchase Sims 3 after your membership has ended, it sounds like we'll need the live support team to check your account and make sure the EA Play version has been fully removed from your account- this isn't something we can do for you over the forums, but live support can take a look with you.

    Please reach out to live support for more help on this here. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
4 months ago

Heya emrodilo2019​ 

If you're not seeing an option to purchase Sims 3 after your membership has ended, it sounds like we'll need the live support team to check your account and make sure the EA Play version has been fully removed from your account- this isn't something we can do for you over the forums, but live support can take a look with you.

Please reach out to live support for more help on this here. 

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