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emrodilo2019's avatar
emrodilo2019
Newcomer
29 days ago
Solved

I can't buy games with EA Play

I recently subscribed to EA play so that I could try out the Sims 3 before purchasing, and I've now decided that I would like to buy it. However, there is no option for me to purchase the game because it says I already own it with EA play. I cancelled my subscription and the game still launched after it expired, but Late Night did not work. The EA app said I already owned late night but I couldn't use it and I couldn't buy it. I tried uninstalling everything to no avail. Is there any way to buy this game and late night or do I just have to keep giving EA money every month??? I really don't wanna do that since I ONLY use the subscription for this one game. 

  • Heya emrodilo2019​ 

    If you're not seeing an option to purchase Sims 3 after your membership has ended, it sounds like we'll need the live support team to check your account and make sure the EA Play version has been fully removed from your account- this isn't something we can do for you over the forums, but live support can take a look with you.

    Please reach out to live support for more help on this here

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Heya emrodilo2019​ 

    If you're not seeing an option to purchase Sims 3 after your membership has ended, it sounds like we'll need the live support team to check your account and make sure the EA Play version has been fully removed from your account- this isn't something we can do for you over the forums, but live support can take a look with you.

    Please reach out to live support for more help on this here

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