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KuthanT's avatar
2 years ago
Solved

I can't play games that I've already have in library after EA Play Pro expired

My EA Play Pro membership has expired recently. I already have Battlefield V in my library before I started my EA Play Pro membership. (BFV is still in my library I've no problem about that)  Afte...
  • EA_cuervo's avatar
    EA_cuervo
    2 years ago

    If you've managed to contact EA Help Support and they made the necessary changes, now you will need to make sure all files from the old install are wiped from your PC. 

    To delete them, you can try using CCleaner to clear out issues and errors.

    For instructions on how to use Ccleaner to uninstall apps, click here.


    While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.


    Once that's done, please restart your PC and try reinstalling the game.

    I hope this helps! 

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