I use the Desktop app. The game isn't on the EA Play App. Even though Origin says it is available with EA Play. My sister had the same issue with the same game and just paid for another subscription and can now play the game with EA play via Origin. However, EA has automatically refunded one of the subscriptions and she now cannot use EA Play on her Xbox. I just bought it, it's not really expensive anyway. It's really weird with the subscription situation.
I am having the same exact problem with Command & Conquer Ultimate Edition. It is not on the EA Play Desktop version. It's only on Origin. Origin says it's available with EA Play, but when I go to download it, it wants me to pay for EA play even though I already have it through Game Pass. Have you found a workaround yet?
