I need a explain

@yirankuma 

If you have already followed the steps below, we will need you to wait for our response.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

the email told me i break  rules (https://www.ea.com/terms-of-service#section6)    idk anything i just playing a match  

I 've create new case many times but no one responsed