Hey @Predators80032 for issues with your connection I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.
Darko
Community ManagerHey @Predators80032 for issues with your connection I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.
Darko
Hey Darko,
what kind of support is this here? These guys answered that it won’t work and has nothing to do with our connectivity. As a “EA Mod/Admin”, Don't you think it's not necessary to answer? The problem still exists?this post was created weeks ago and these two bugs are still there? My decision is clear. can’t play the trial so be sure I will not pay for these game. Unacceptable way of support!
I get the same with Madden 21 (PS4). It was initially where it would get stuck loading at "Showtime" and wouldn't proceed, now I get the dead home screen menu, where I can click to my heart's content and nothing happens. EA's "support" is a joke. Even worse is I can't access NHL 21 at all. I used 30 minutes on the trial and then got an error msg stating I didn't have license to use, so I deleted and when I attempted to reinstall the game it only gives me the option to purchase - trial's gone. At least FIFA 21 works (garbage - MF's refuse to play defense). But I think that's only because I hadn't tried the trial prior to the auto-renewal. PS support was helpful up until I asked to be refunded for something I can't use. Needless to say it won't be renewed again. Good to know EA's consistent - their game service is as weak as their games have become.
Did you manage to find a fix ☹️ just ran into this issue and EA have been helpless
