Missing EA Play Reward and Loyalist Pack for CFB 26 - July

Good morning, EA Forum,

Not receiving EA Play rewards. Members should have received 2 packs just for logging in since launch. Opened a case with EA Help today and was given this response:

( 7m 12s ) XXXXXX: Thanks for waiting. I just checked it for you and apparently, it is a\ Known issue right now, we're aware of this issue and also this issue is been reported by many other players from around the player and the team is looking into it for our players and once there will be any updates it will be posted on the Twitter handle so I would request you to please keep an eye on that for the updates on the issue.

( 7m 14s ) XXXXXX: So, we're asking the players to wait until there is any updates on the case and once there will be any updates the players will get to know about it.

Wanted to post this here for visibility since I haven't seen any posts on X/Twitter or on this forum. 

Anyone received their CUT Loyalist or Welcome packs?