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rorrus's avatar
rorrus
3 months ago
Solved

Moved from Argentina to Brazil, cannot add my credit card to renew membership

I used to live in Argentina, I moved to Brazil, I have my bank account, income, credit cards, everything in Brazil now.

I updated my location to Brazil, my membership of EA Pro Play expires Today. I tried to add my credit card and it says: "Operation failed, please try again later", and when I got to EA Play it says "The page you are trying to access is not available"

I tried to search for a button or something to have a chat with EA, but I don't see any option for live chat

pc
  • EA_Bia's avatar
    EA_Bia
    3 months ago

    Hey @rorrus There might be regional restrictions causing this issue, such as EA Play Pro not being available in Brazil, for example. You may need to purchase a new subscription .

    If you need further assistance, I recommend reaching out to our live support team for help.

    https://help.ea.com/en/help/faq/using-ea-help/

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  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 months ago

    @rorrus Can you do us a solid and try again and make sure all info you entre matches your financial institutions records, and then take a screenshot of each error you get so we can see what you see?

  • rorrus's avatar
    rorrus
    3 months ago

    I'm not really sure how to make sure that the info that I entered matches my financial institution, because the main problem is that I cannot add my financial data, my brazilian credit card or anything, I was just able to change the region and phone number and that was all, no address, no document required, nothing.

    When I click on "Add Payment" button, I get the error "Operation Failed, please Try Again Later", attaching all the relevant screenshoots

  • rorrus's avatar
    rorrus
    3 months ago

    Other screenshoots

  • EA_Bia's avatar
    EA_Bia
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey @rorrus There might be regional restrictions causing this issue, such as EA Play Pro not being available in Brazil, for example. You may need to purchase a new subscription .

    If you need further assistance, I recommend reaching out to our live support team for help.

    https://help.ea.com/en/help/faq/using-ea-help/

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