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68qmawrp3ama's avatar
3 years ago
Solved

Multiple 1.00 charges

I tried to buy Sims dogs and cats, but kept saying it was unable to confirm my card? Then charged me a dollar five times ! 

  • Hi there, @68qmawrp3ama 

    The 1.00 charges are authorizations that will drop off. They weren't actually drawn from your account. That message means there is an issue with confirming the purchase though. Try contacting the issuer of the card to see if they are noticing anything that would prevent the transactions from going through. Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @68qmawrp3ama 

    The 1.00 charges are authorizations that will drop off. They weren't actually drawn from your account. That message means there is an issue with confirming the purchase though. Try contacting the issuer of the card to see if they are noticing anything that would prevent the transactions from going through. Thanks!

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