My EA app doesn't detect that I have Xbox game pass after I link my account.

Hey @Fon777a,

Do you have regular Xbox Game Pass or Game Pass Ultimate?

As far as I know, you need Game Pass Ultimate to access EA Play on PC.

This article explains more:

https://help.ea.com/en/help/ea-play/ea-play-and-xbox-game-pass/

Hope this helps, let us know if you're still having issues.

Happy Holidays,

- iluminate 

@Fon777a 

My bad, sorry about that, I assumed you were playing on Console and trying to access on PC.

Have you made sure that you connected the correct Account? 

I would recommend reaching out to Support, as we do not have access to personal account information here. They will be able to look into your Account and see if there were any hiccups in the process.

https://help.ea.com/en/contact-us/

Let us know if you're able to get this resolved.

Thanks 🙂

- iluminate 

Did you get this sorted @Fon777a?

Generally if you have Game Pass Ultimate and EA Play is not showing in the app then it points to having multiple EA accounts and simply being logged into a secondary one.

Darko

I see this is 6 months later but I thought I'd add my solution.

When I logged into my EA account it had detected the link between my EA account and my XBox account but not that I had a subscription.  So unlinked the accounts, shut down my EA app and did the link again.  After I restarted, the subscription showed in my EA account.  The EA app finally detected the EA play subscription though I still had to restart the app to get access to the games.

Hope that might help someone else.

Hey Everyone

As this thread is a bit old at this point, things have changed and been updated, we are going to lock this down so that we can prevent any necro-posting.

If you run into any further issues please create a new thread or add your information to an existing thread so that we can begin tracking accordingly!

Cheers!

Not really the app is just a mess

Having the same issue right now. It seems to be a problem with EA servers or something. I can still play EA games via the Xbox Cloud Gaming. I've tried to contact live support, been waiting for 2 hours already, still no answer... I love this money hungry company which can't fix any problems they have. If there was a glitch that made EA Play available for everyone for free, this would have been fixed in the matter of seconds.

I have the same problem. Yesterday all was active but today ea doesen't recognize my active xbox game pass ultimate, that is active. The EA App don't allow me to lunch any game that are on EA play and Keep saying the my game pass is expired but it is not.

Let's be honest, what do we expect of EA at this point? If it doesn't impact them gaining more money, they don't even bother.