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enessaktas's avatar
enessaktas
6 months ago
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My ea play pro subscription was canceled without my knowledge.

My ea play pro subscription was canceled without my knowledge.It was supposed to renew on August 26th but I received a direct cancellation email. When I click on the restart subscription option, I get a 404 screen error, page not found.

pc

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  • enessaktas's avatar
    enessaktas
    6 months ago

    When I press return it says 404 page not found

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey @enessaktas,

    That sounds like there could be an issue with your payment provider. Did your payment card expire since last using it, for example?

    Make sure to check your used payment method and contact your bank to see if there are any issues with the payment.

    Also make sure you have set the correct location on your account and it is the same location as for your payment card.

    -Poppy

  • enessaktas's avatar
    enessaktas
    6 months ago
    I also get an error when changing the payment method. There is no problem with my card. I am a banker.
  • enessaktas's avatar
    enessaktas
    6 months ago
    I want to change the payment method every hour of every day, I get the please try again error.

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