My games are missing. I tried to launch the FIFA 23 trial through EA Play today on Steam... It didn't turn on.So I logically thought: "I'll open it through Origin then"I restart Origin cuz it was opened through Steam and I turn it on... Only to find my entire game's library (which I had through EA Play) had been wiped."Your games library is empty" I still can't turn on the FIFA 23 trial I have 4.7 hours of it remaining.So now I literally can't play the games that I am paying a monthly subscription for.

@99887788 Accidentally clicked on EA Play Console instead of EA Play PC when submitting this.

my games are missing | EA Forums

99887788
3 years ago
@99887788 Accidentally clicked on EA Play Console instead of EA Play PC when submitting this.
EA_Darko
Community Manager
3 years ago
Sounds like the Origin account you are logged into is not the same one linked to your Steam account @99887788.

Best thing to do is to log out and try to log into any other EA account.

Darko
jubaear7
2 years ago
my problem is .when copying the game file from one drive to another drive it stops. then the game doesnt show in the ea app and the id library . dosent show anymore
EA_Darko
Community Manager
2 years ago
Hey @jubaear7 it's most likely the case that you have multiple EA accounts and are logged into a secondary account. The best thing to do is log out of your Origin account and then on the sign-in page hit forgot password and enter any email accounts that you may have. If there is an account linked to that email then you will receive an email prompting you to reset your password.

Darko
Shadowwko
2 years ago
Please can you work on your game database?? 10000 people have problem that their game libr. is empty... this isnt problem in their account (they have good acc and password). There is problem on your side. Please can you contact your IT and resolve it? I dont have games in my libr. too ....