Need to transfer membership to child account
Hi, I want to start off by stating how much of a joke I feel the EA customer service communication method is. I have access in my EA account to view "My Cases" and "Start a New Case", but every time ...
Forum Discussion
I canceled my EA Play Pro service. I need a refund for my unused days as of today. Please help me with this since the Cases page is not functioning properly (tried multiple web browsers and from multiple devices).
EA_Leeuw
Community Manager
Community ManagerHi @drafus01,
If you follow the steps that are mentioned in the How to use EA Help article, linked above, you should be able to check your available support options for your query. This is not something we can help with via the forums, I'm afraid.
Alternatively, there's this handy article on our forums that mentions various steps on how to get assistance with your query: [INFO - READ FIRST] How to Contact EA Help and get Assistance.
I just tried to follow the steps myself, and I experienced zero issues creating a case.
Hope this helps.
Hi, I do appreciate your response. However, it is not helpful at all for my situation. The help pages you provided do not apply to my inquiry (if you fully read and understand them).
- The only method to "Contact" support via Email or Chat through those pages are if I am having an issue with a specific game; which I am not.
- You claim the Case creation is working for you. That does not help me. I just now tried Incognito (private) browser session and same issue with the create case button just redirecting me to the help home page without option to submit a form for the case.
Either way, thanks for your responses. I am not happy with the EA support I have received up to this point on top of poor EA app functionality (I do not recall having the same issues with the Origin App).
To resolve this issue of EA Pro Plus myself, I have just signed into the EA app on his computer using my EA account that has the subscription. This way he can at least make use of the service he paid for.
EA needs to take note of other gaming service providers like Steam which allow to Share games/services with family accounts. So far, I see no real benefit of creating a Child/Teen account for my children, other than having a few options to lock down their access using the parent account.
I hope these messages are seen by the EA management/engineering team who can try and make changes.
Thank you,
- EA_Leeuw
Hi @drafus01,
As mentioned earlier, guidance for requesting assistance with an issue can be found by following the steps detailed in the above-linked articles. Specifically, the EA Help portal's 'case creation' page provides a search field where you can enter the game or product that's causing trouble, in this case, EA Play. If you're looking to cancel your membership, there is even a dedicated section for cancelling an EA Play Pro membership. You can find it here.
It appears that the chat function is an available support option when cancelling an EA Play Pro membership is selected. Although if I understand correctly, you're encountering issues with this feature, while it seems to be functioning properly for others. As a result, I recommend attempting to use it on a different device or network to see if it resolves your issue.
With regards to your child using your EA account, it's important to note that this is discouraged as per our Terms of Service (available here). If your child is under 13 years old, or younger than the minimum age in your country of residence, they should use an EA child account. However, subscriptions cannot be activated on child accounts.
Furthermore, please note that EA Play subscriptions also cannot be shared among multiple EA accounts. However, we appreciate feedback on this.
I hope this information is helpful.
