Community Manager@landonorris6789 Hey there!
Just following up to see how things are going. Are you still running into any issues? Let us know if you need any assistance.
Thanks!
Community Manager@landonorris6789 See if the following helps with this one!
First, log into your EA Account, and make sure the right Xbox Gamertag is linked to the right EA account.
@EA_Shepard Thanks for your message.
I have followed all of the instructions but unfortunately still the same. It looks as though the correct Xbox Game Pass account is linked, which you can see in the screenshot attached.
When trying to go onto EA app however, it still does not show any games, and when clicking on Install a game via the Xbox app, it goes to the EA app but then just loads a 404 not working page.
As well as disabling and re-enabling the extension, I have also tried repairing the EA app, and also reinstalling but still this is not working.
Anything else I can try?
I have also attached an email from Microsoft confirming the issue.
Community Manager@landonorris6789 So from that first image, your Xbox account is trying to link to an EA account it was originally. If you unlink an Xbox account, you can relink the same one but the EA account you are trying to link it to either has or had one already linked and it wasn't that Xbox account. At this point, you would need to contact support to figure out what is or was linked to the EA account that's in that first image.
