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n3on_ghostt's avatar
n3on_ghostt
3 years ago
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Playstation not linking to EA Play Properly

My playstation account is linked to a EA Play account i have which i got for free via xbox game pass, but whenever i try buy a game from the playstation store which is a EA game, is tells me to subsc...
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  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @n3on_ghostt, 

    Ah I see. Thanks for clearing that up. Here's what is shared in our EA Help article: EA Play and Xbox Game Pass.

    @EA_Help wrote:

    Xbox Game Pass is a subscription program for Xbox and PC that gives you access to play over 100 games. There are a few different types of Xbox Game Pass memberships.

    • Xbox Game Pass Ultimate is for both Xbox and PC, and it includes EA Play for both platforms.
    • Xbox Game Pass for PC is for PC games, and it includes EA Play for PC.

    How does Game Pass work with EA Play?

    Xbox Game Pass Ultimate members have EA Play on Xbox One, Xbox Series X|S, and Windows 10 via the EA app. Xbox Game Pass for PC members have EA Play for PC on Windows 10 via the EA app.

    Find out more about EA Play for PC and EA Play for Xbox.

    The Xbox Game pass doesn't unlock EA Play on the PlayStation. That would be why you are seeing the prompt to purchase EA Play on PlayStation, you wouldn't currently have EA Play purchased to unlock it for that console account. 

    - EA_Lanna

n3on_ghostt's avatar
n3on_ghostt
3 years ago

the thing is i got it using my xbox game pass and both my xbox and playstation accounts are logged into the correct ea play account 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @n3on_ghostt, 

Ah I see. Thanks for clearing that up. Here's what is shared in our EA Help article: EA Play and Xbox Game Pass.

@EA_Help wrote:

Xbox Game Pass is a subscription program for Xbox and PC that gives you access to play over 100 games. There are a few different types of Xbox Game Pass memberships.

  • Xbox Game Pass Ultimate is for both Xbox and PC, and it includes EA Play for both platforms.
  • Xbox Game Pass for PC is for PC games, and it includes EA Play for PC.

How does Game Pass work with EA Play?

Xbox Game Pass Ultimate members have EA Play on Xbox One, Xbox Series X|S, and Windows 10 via the EA app. Xbox Game Pass for PC members have EA Play for PC on Windows 10 via the EA app.

Find out more about EA Play for PC and EA Play for Xbox.

The Xbox Game pass doesn't unlock EA Play on the PlayStation. That would be why you are seeing the prompt to purchase EA Play on PlayStation, you wouldn't currently have EA Play purchased to unlock it for that console account. 

- EA_Lanna

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