Re: EA account linking to a new Xbox Account

Soooo, following AssassinXDAhmed's comment above (thank you!!), I have just been onto EA live chat and can confirm they have also helped me and I have FINALLY been able to connect my actual real xbox account with my real EA account and can now access games via xbox game pass!!!

I have been following this thread a long time like many of you, and have previously been told by EA help that this was not possible. The advisor I spoke to understood the issue straight away and confirmed to me that I had already unlinked my old xbox account (I did this months ago and have no access to it anymore).

They asked what my new xbox gamertag was and then 'did some tinkering' in the background. They then came back and told me to go and try to connect my account again. I tried it and it worked without an issue and no more stupid message that you can only connect one xbox account in a lifetime!

So folks, go and contact chat and hopefully they will resolve this for you too as it seems they have updated their policy on it, but haven't informed any of us!

Good luck!

Hi how did you get in touch with one of the live customer services? I have been browsing around but couldn't find a portal that gets me to them. Thank you!

Try this link;

https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=manage-my-account&issue=manage-subscriptions&isChannelSelection=true

That should help you to start a live chat session I think. It will require you to be logged into the EA website first.

Some of the links for various problems on the EA Help website do not give the option to start a live chat session, but it appears this one does. 

Best of luck

How can i contact the live chat bro? 🙂

It appears EA, in their drive to become even more user unfriendly have discontinued the live chat options as best I can see.

I have been able to have someone get back to me when I DM'd them on twitter, or tagged them in a post in the past. Might be your best bet. 

https://x.com/EAHelp?s=20

Bumping this until someone from the staff will acknowledge this issue. As of today is impossible to contact any kind of customer service, you can only make use of the guides in the EA Help page, which hardly solve any problem at all.

I've tried to contact the EA Help twitter account but it's just a bot basically, EA is basically forcing me to throw away my 11 years old account with ton of content and history and achievements so that I can use their service with my Xbox Game Pass. This is nuts.

Perhaps some of the community managers here can answer this question.

@EA_Kent @EA_Barry @EA_Darko @EA_Solaire 

Is there any way to get in touch with a support agent anymore? The posted solution for this issue requires human intervention at a support level. It currently appears that EA no longer has human live customer support agents. There looks to be no support chat option on the help.ea.com site, and your twitter is now managed by bots not people as it was in the past.

Kindly let us know how to contact a live, human support agent, or please suggest an alternative method for resolving this issue.

Somehow I've reached some support flow that prompet me to chat or send an email. I've set the country to United States in the bottom bar in EA Help, then used a VPN to have a US IP. Go to this URL https://help.ea.com/en/help-contact-us/?product=ea-account&platform=pc&topic=transfer-content-account&category=manage-my-account&subcategory=transfer-between-accounts and you'll find the option at the bottom.

Now I've got an active case, except the chat never popped out. Really. And the case got updated with the following informations

Chat Started: Wednesday, October 18, 2023, 23:45:17 (+0530)
Chat Origin: EN_CH_T1_AB
Agent Iqra i
( 1m 37s ) Iqra: Thank you for contacting EA HELP, my name is Iqra, may I start with your first name please?

You wouldn't have a pop up blocker or ad blocker that is preventing the chat window opening. Perhaps try a different browser? 

Yeah I've tried cleaning the cache, different browser, adblocks disabled and so on. Now I've tried with the "Send us an email" option and hopefully someone will answer.

Do keep us informed if you have any success and we can update the posted solution. 

Mods, any input from you guys would be appreciated. 

It's been a week of back and forth email, every time I receive an email from the Customer Support I try to reply through my inbox (as I'm not given any other option) and the next day I receive an other email which looks like the begin of the whole process again. As of now, I went from 0 to 5 open cases and nobody still solved my issue. Anyone has tried it?

All the emails follow this script:

	
Hello ******,

Thank you for contacting EA Help, my name is Diksha , and I hope you're doing well.
I apologies for the inconvenience you have faced please rest assured I will try my best to provide you the resolution here. I'll be following upon your case. Please share the following details so we can help you further: -Email address of the EA Account -Do you have access to the email address? -Platform used to access the game (PC, Xbox, PS) -Username (EA ID, Xbox gamer tag, PSN ID) -Error message if received on screen We will be waiting for your response. Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com. Thank you once again for contacting EA help.
Regards Diksha EA Help	
Still need help? You can reach us on help.ea.com .

Diksha K.
EA Help

The name of the operator also changes on every email. Who knows, maybe at some nth email they'll finally fix the issue...

Oh my god we finally got it. On the page I linked earlier, select the "chat with us" button, now hopefully you get on a page telling you to wait and/or manage your other cases. DON'T LEAVE THAT PAGE. Just wait there and after a while the chat will finally pop open and the operator is really quick to solve your issue. Here's is the chat transcript for reference:

Chat Started: Sunday, October 22, 2023, 23:03:03 (+0530)
Agent Sunita K
( 2s ) Sunita: Thank you for contacting EA HELP, my name is Sunita, may I start with your first name please?
( 7s ) Francesco: Francesco
( 45s ) Sunita: Hello Francesco, I am truly delighted to meet you. Hope you are having an amazing day. How may I serve you today?
( 1m 10s ) Francesco: Hi and thanks for your help. I'm trying to link my new Xbox account to my EA account.
( 1m 42s ) Francesco: But 10 years ago apparently I've linked a different account, so now I can't use my new account on this EA profile.
( 2m 5s ) Francesco: Is there a way to just unlock this? I've already unlink my old account.
( 2m 15s ) Sunita: Alright, it seems you need help in linking Xbox, am I correct?
( 2m 19s ) Francesco: Yes
( 3m 21s ) Sunita: Alright, I will help you in linking Xbox. May I know the email linked to the account?
( 3m 49s ) Francesco: To the xbox account? *******@*****.***
( 4m 32s ) Sunita: Thanks, may I know reason of linking new Xbox please?
( 5m 3s ) Francesco: Because is my new account and is linked to my Windows account. I've bought content on it.
( 6m 7s ) Sunita: Okay may I know the reason of unlinking old one?
( 6m 30s ) Francesco: I don't access to it anymore
( 6m 41s ) Sunita: Alright. I can help you in linking another Xbox to this account as one time, it should not be linked to any other EA Account sounds good?
( 6m 48s ) Francesco: Yes
( 7m 16s ) Sunita: Please do check it has been added, you can link the account by referring this link, apart from this anything else, I may help you with? https://help.ea.com/help/account/link-your-console-accounts/#how-to
( 9m 8s ) Francesco: Oh my god it worked, thanks a lot!
Chat Ended by: Visitor
Chat Duration: 9m 15s

Only note, I was on a US VPN using a fresh new installation of Firefox. It may actually work without all this setup, but anyway I just did it this way.

I can confirm this. I've just done the same thing and managed to link my new account!