@EA_Jason as reporter earlier,I also have a locked fifa 22 trial with time left.
I'm on PS5, canada.
Id: rfc_face2face.
thanks for looking into it. (FYI: all my other ea play games are working fine, trial & full games)
So we fixing this or not? Lot of people on PlayStation. Fine for the trial on Xbox. Other trials are fine on PlayStation. Something isn't working on FIFA and it makes the EA Play service seem unreliable on PlayStation specifically.
Took it a step further and deleted and re-downloaded the trial through the website since there is no way to re-download it on the actual PS5. That initiated a download bit it was still locked. This was also after a full power down of the system. I also restored all licenses. When I go to it there is still a lock symbol. It says I have 8 hours and 43 minutes left of trial. When I start it up it again says I need to purchase the game. Didn't do that on my ea play for Xbox.
Just spoke to a "Bob" from EA Help on Twitter. He tried looking at my account and was not able to get the trial working. Said he is investigating and looking out for other people with the issue as he says it was fixed yesterday, but that is not the case for me and I'm assuming several others here as well.
EA SPORTS FC™ Team
@Spiderluke wrote:
So we fixing this or not? Lot of people on PlayStation. Fine for the trial on Xbox. Other trials are fine on PlayStation. Something isn't working on FIFA and it makes the EA Play service seem unreliable on PlayStation specifically.
Well after the tweet that we put out I kinda hoped that it was fixed already @Spiderluke
@Hernandez2994 @kennynj808 @Kkskiler01 @chriscds80 How about you? Were you able to access the trial again in the past 24 hours?
I confirm the issue is still there.
ps5 canada, rfc_face2face.
I deleted the game.
When I go to the store, the only option I have is to purchase the full game.
@Saveface2faceYou can re-add it from the actual Sony Playstation website purchase history, but it will still be locked. That's what I did.
No. As I deleted it in an attempt to solve the issue, I should be able to download it again, but the FIFA 22 content on PS Store isn't showing an download option for me (see attached screenshots, where FIFA 22 trial download is unavailable, but the NHL 22 trial is available for download).
Do you happen to know what was the identified issue, as reported on EA Help Twitter account and what was done in order to communicate that the issue was solved. Remembering that this isn't a NA issue, since I'm in Brazil.
Regards,
Christiano
Yes, I still have the same issue, I already restored the license, reset my PS4, redownload the trial from the PS website (because it doesn't appear in the console PS store) and it didn't work
Have just realised something when trying to download the content via the PS Store website (which I wasn't able to do):
When accessing the FIFA 22 PS5 item that's in my Game Library, I'm taken to an empty web page (see attachment). I downloaded the trial as soon as it became available and, as you can see on the URL, it's an Ultimate Edition Pre-Order item (which isn't available anymore). This left me wondering if this is the reason for the Trial being locked, since the Pre-Order ended on October 1st.
Regards,
Christiano
Same issue here, still not working.
US region, FIFA 22 PS4 trial. Still locked on the console and the FIFA 22 page on PSN store only shows the option to buy the game, no option to download the trial.
Tried to activate as primary again and restore all the licences. Added pics with the problem:
Do you remember when you got the XBOX Trial? Questioning because I got the PS4 one after the pre-order period (just because had this issue on the PS5) and hadn't any issues with it.
Still wondering if this has something to do with the fact that I got the Trial from the Ultimate Edition Pre-order.
Could you please inform if you're looking at this issue again? I only have 10 days left in my EA Play membership and would like to use the 5h that I still have on PS5 Trial. Otherwise, it would just be fair for EA to give us additional time on our current EA Play membership, since we haven't been able to fully access its content.
Regards,
Christiano
I am having the same issue that others in this thread are having...begun my trial and have 7+ hours left, now can no longer access it. Went back to see if it had ran in the background but only showing one hour of playtime. two different EA support chat folks could not help, anyone having any luck?
EA SPORTS FC™ TeamThanks for all the info so far, could you all please provide me with the following information?
PSN ID: chriscds80
Region: Brazil
Time remaining on the trial: 4h31 (see attachment)
Screenshot taken in the past 24h of the error message: attached
Screenshot taken in the past 24h of your active EA Play Subscription: attached (sorry for it being in Portuguese, even though my PS5 linguage is set to English; believe this is due to the fact that my PSN account is from Brazil)
Regards,
Christiano
I hope this gets fixed before my month is up. This is what I signed up for. Lol. It seems like there is an expiration or something on the trial that wasn't meant to be there. I'm sure there are layers to it, but, lol ... it's kind of frustrating. Not towards the forum and help people, but this just doesn't seem right. :/
EA SPORTS FC™ TeamThank you for the examples @Spiderluke and @chriscds80, that's perfect.
@JAlbs12812 @M_Baro03 @regyme @Hernandez2994 @Kkskiler01 @xIAMHUNTERx, would it be possible for you to provide the same information?
Thank you for going after this.
After getting answers from other community managers like "it's working on my PS5" or "seek PS/Sony for assistance", I'm really glad to see that someone from EA took this matter seriously and is working hard to sort this issue out.
Best regards,
Christiano
