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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: i have a game pass subscription but EA app still asks me to pay for the game

Hello @56kb4kwzm3wz 

Sorry for the delayed reply here! 

Please verify that you have the correct Xbox gamertag linked up to your EA account- you'll want to be sure the gamertag that owns the Game Pass subscription is linked. You can verify which gamertag you have linked up to your account by checking the Connections section on your account.

If the correct gamertag is linked there, please also be sure your Game Pass membership is still active. 

2 Replies

  • JestingNest's avatar
    JestingNest
    New Novice
    12 months ago

    I'm having the same issue. I have been playing for a few weeks now with no issue. Then today the issue started. No changes to my account and I have an active game pass. Only gives me the pop-up when trying to play mut solo or head to head

  • I'm having the same problem but my gamertag is connected and it still wont let me download it

  • ChineseWaffleBro's avatar
    ChineseWaffleBro
    Newcomer
    5 months ago

    I Did check my connection it says that I am connected to the right xbox account yet the same issue

  • Todho's avatar
    Todho
    Seasoned Novice
    4 months ago

    Got the same problem here. 
    I have the right account on both Xbox and EA but it doesn't work. EA app still ask me to pay.
    Pls update EA I just bought the game pass to play EA games ....

  • Todho's avatar
    Todho
    Seasoned Novice
    4 months ago

    Plus I already try to log out and log in... Don't mark as a solution if it is not

  • MINDSET32's avatar
    MINDSET32
    Seasoned Newcomer
    4 months ago

    Same issue here. I've tried all the cookie-cutter solutions; log out/login 10x, uninstall/re-install twice, unlink/relink accounts, restart EA app, restart my pc, change user permissions. Nothing works. Admins, lets not reply with useless advice like "make sure your accounts are linked" and then mark as solved please. Thanks. 

  • F0CuS__1099's avatar
    F0CuS__1099
    Seasoned Newcomer
    4 months ago

    Even I tried everything possible but when i try to download jedi fallen order or any ea game it opens the ea app and asks me to buy it, i have gamepass ultimate please someone find a solution to it, im missing all major ea titles just cuz of this stupid glitch

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