Community ManagerHey @TippyToes1313 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a phone or chat adviser:
Click on your product Origin
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Darko
I am facing the same problem for the last 8 days, created an issue at help.ea.com and had live chats with the support team on 3 separate occasions and no one is able to solve it yet.
They just keep telling us to try again or report to the banks while the banks say they cannot do anything and are just following the rules set by the Reserve Bank of India.
The main issue is that EA allows only credit cards for payment in India and always tries to set a standing instruction for the next renewal.
Finally, the only option I found was to buy EA Play annual subscription on steam. As EA Play Pro is not available, I also separately bought FIFA 23 with a 10% discount available with EA Play.
Community ManagerHey @a_ohdedar I will pass your feedback on to the team.
Darko
Darko, how many times have you passed on this information to the "team"? I have just gone through at least 5 different posts where you have said that (oldest dating back to 2020) and yet still, today, I am facing the same issue. What feedback is being taken and what work is being done on feedback? It is evident that EA dont care about Indian users.
Community ManagerHey @botmon_777 I'm not sure what a thread from 2020 would have to do with an issue that only came about in the second half of 2022.
This issue is due to how the government in India changed how credit cards and memberships work, I would recommend passing your feedback on to the relevant body there to highlight the issue you are seeing.
Darko
Oh so you are aware of what the EXACT issue is but you want me to reach out to my country's government and ask them to change their policy which is for our benefit instead of actually doing something about it at EA's side.
Wonderful.
Community ManagerHey @botmon_777 if your government makes changes such as this that are causing you issues then it's best to pass your feedback on to them.
We can pass it on here but if it causing you issues you should highlight it with the relevant bodies.
Darko
It would have been easier to have more that one payment options. I am trying to find other options to upgrade EA play to Pro but seems like EA just don't want players directly buying EA pro. Like I talked to EA live chat and they suggested using CODAPAY as payment but when I asked for website they never gave me one. Codapay works in Need for Speed: No Limits but is just useless to upgrade EA pro. Simply allowing players to buy EA pro through Steam or Paypal would have solved many problems but it is what it is. If anyone knows other options to buy Pro let me know.
Any updates ? I have been struggling to get through for the same reason mentioned in thread ?
@EA_Darko : Any updates on this issue? It's only EA Play Pro subscription that doesn't work like others mentioned. EA game purchases, XBOX gamepass, steampass all such stuff works with the same set of cards. I just joined today to say that EA still needs to fix this issue.
Appreciate if you get EA to resolve it would be great
