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Herjar85's avatar
Herjar85
5 years ago

Re: Xbox Game Pass vs EA account disaster

Please read his post. This has nothing to do with not having access to an account. It is EA that has a ridiculous rule that in the lifetime of your EA account it can only be linked to one Xbox account. So even if you unlink your Xbox account, you cannot add a new one.

Here is an image for some proof. Apparently my EA account was linked to some old Xbox account back in 2007, so now I can never link my Xbox account with gamepass...

8 Replies

  • javathehat's avatar
    javathehat
    5 years ago
    @Herjar85 I don't think they are reading our messages. None of us here are expecting @EA_Darko to fix our issue. What we want is for EA to acknowledge the problem in the backend, get a global fix going, and allow people to freely link their accounts as they please.

    How is it that I can link xbox / ps account to multiple EA accounts (of course with only one link at a time) but not the other way around. How come Microsoft and Sony figured out a way to break the link to EA account and EA can't do the same from their end?
  • javathehat's avatar
    javathehat
    5 years ago
    @Herjar85 BTW - 100% exactly the same issue as mine. Mad stuff. I ended up creating a new EA account just to play a few games from xbox game pass. But now I have multiple EA accounts with different progress / achievements between them which sucks big time.
  • menarche's avatar
    menarche
    5 years ago
    @javathehat Agreed. We get it. AnswersHQ is not able to fix it. However, anyone in EA should be able to upchannel these compounding issues with linking accounts. @EA_Darko needs to do this, and let us know they are doing this. @EAHelp on Twitter needs to acknowledge this officially to show that EA cares.

    Instead, we keep getting canned responses, run around with unhelpful chat technicians.
  • OMyrvold's avatar
    OMyrvold
    5 years ago

    @javathehat The only positive is that you are able to link something and play... I have linked accounts (and I only have one xbox/microsoft and one EA account. However, whenever I try to install anything I get the "Install EA Desktop" prompt (even though it is installed) and whatever I click on ends with "failed". Brilliant.

  • javathehat's avatar
    javathehat
    5 years ago
    @OMyrvold Oh myyy. So workarounds instead of solutions. I'd say "typical" but sometimes they don't even have a workaround...
  • OMyrvold's avatar
    OMyrvold
    5 years ago

    @javathehat Yup. Idk if it's ok to disable it after the game is installed or not though. Guess I'll try tomorrow or something 🙂

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