REFUND EA PLAY PRO

Hi MarisaluBarosu​, 

Sorry, we aren't able to help with billing issues through the EA Forums,but I did take a peek at our EA Help guide 'How to cancel an EA Play membership' for more information and it shares this:

EA Play memberships are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances. For example, if you upgrade to EA Play Pro on the EA app, you’ll be refunded for the remaining paid time left on your initial EA Play membership...To learn more about our refund policy, check out our Great Game Guarantee.

- EA_Lanna