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Zerklito's avatar
Zerklito
2 years ago
Solved

Subscription 14.99€ was taken 2 times

The 14.99€ regarding the EA PRO subscription was taken 2 times on my paypal account. One from Vendor EA Swiss Sarl, and one ftom Electronic Arts, Inc. I only see 1 order in the order history tab.
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @Zerklito 

    If you're seeing a double-charge on your account for your membership, we'll want the live support team to look this over and see what's happened- we don't have access to your account or billing details here on AHQ to investigate into this with you.

    Please reach out to live support by submitting a help request here so they can check the billing information on your account and look into refunding any duplicate charges. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @Zerklito 

If you're seeing a double-charge on your account for your membership, we'll want the live support team to look this over and see what's happened- we don't have access to your account or billing details here on AHQ to investigate into this with you.

Please reach out to live support by submitting a help request here so they can check the billing information on your account and look into refunding any duplicate charges. 

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