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xoinx9alpv3l's avatar
xoinx9alpv3l
4 years ago

Unable to download EA Play games on PS4/PS5

hello! im on PS5 in Turkey. Buy EA play and try to download it takes two (because everywhere on WEB they said full game include in subscription), but I can't do this. PS Store have just 1 option...
console
Cryptic_Verse's avatar
Cryptic_Verse
4 years ago

The DLC is not missing from the EA App, it is available for purchase. The previous DLC that shows as owned in Origin but not in EA App is: Vampires, Island Living and Backyard Stuff. I can provide screen shots if needed.

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @Cryptic_Verse Apologies by missing I meant not having access to, Would it be possible to get screenshots of how it looks in the EA App? 

Also to check if you still have Origin installed can you try installing in that client, then closing Origin and launching EA App to see if the DLC show installed? 

  • Cryptic_Verse's avatar
    Cryptic_Verse
    4 years ago

    Attached are the screen shots from the EA Play and Origin Login through a browser. You will be able to see the dlc listed as "purchased" in origin and not in EA Play.

    I am unable to use Origin software. I get a "Online Features Not Available" on every attempt to log in.

    This is a fairly recent bug and I have already spent weeks trying to get it fixed with no luck. Other wise I would just abandoned EA play and return to using Origin as before.

  • Cryptic_Verse's avatar
    Cryptic_Verse
    4 years ago

    *Could not add the last screen shot in previous post.

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      4 years ago
      @Cryptic_Verse Thanks for this information, I can pass this on to the team to be aware of as this may be an issue with the client as it is still in Beta.

      I would recommend using Origin for now to access your DLC and the game itself.
      • Raisedbywolvez2's avatar
        Raisedbywolvez2
        3 years ago

        Hello, im on ps5 and i bought EA play so i can play NFS unbound beacuse it said it was free with ea play, i download it and it said it couldnt verify my EA play license, so i deleted  NFS and tried to re download NFS and it wount let me download it anymore

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