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menarche's avatar
menarche
4 years ago
Solved

Unable to remove linked EA account

The EA chat people were unable to help me, so I am seeking help here. The situation: My Xbox game pass account, the only one, that I have had since 2010-2011ish is under my control. My EA account ...
pc
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @menarche, if your Gamertag is linked to an account that you do not own then it means that you would either have linked it or someone you gave your account info linked it. This happens quite often and generally is done when playing on a friend's console.


    If your Gamertag is linked to an EA account that is not yours then our team will not be able to assist you in unlinking it. For any account action to be taken by our team the account must first be verified and only the account owner can do that.  As you are not the account owner then I'm sorry to say that there is nothing more that our live support can do to assist you.

    I'm going to lock this thread as there is nothing more that we can do to assist.


    Darko 

menarche's avatar
menarche
4 years ago

@EA_Darko the chat support was unable to assist. They claim that I must validate/authenticate the other account in order to unlink it. This makes no sense. On top of that, each one of them is unable to comprehend how asinine it is to have to validate an account that is not mine.

Do you have a Tier 2 support? A supervisor? A manager? There is obviously a gap in policy/process/technology preventing me from unlinking a bad account and linking mine up in a timely manner.

Chat support recommended I purchase games on my Xbox, which I do not have, so I could validate the other account. When I told them I didn't own an Xbox they told me I should just get a new gamer tag. Again, not a solution. 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @menarche, if your Gamertag is linked to an Xbox or EA account  which you are unable to verify that you are the account holder then our team will not be able to assist you in gaining access to or making any changes to the account. We are not able to assist with any account related issues on AHQ. 

We take account security very seriously, as such only the account owner can request any action taken on their account. If your Gamertag is linked to an account that is not yours and you cannot prove you own then our team are unable to assist. If you know who owns the account then it may be worth speaking with them. 

Darko 

  • menarche's avatar
    menarche
    4 years ago

    @EA_Darko What kind of nonsense is that. Someone else is linked to my account, I own my gamer tag account and my EA account. You want me to reach out to the other person in hopes that they will give up their EA Play free access since I am paying for Xbox Game pass on my gamer tag account?

    Please stop replying with your copy/paste responses. I get it. You cannot do it here. So then elevate the issue to your supervisor so they can let management know at EA that there is a huge policy/technology gap preventing players from playing.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey @menarche, if your Gamertag is linked to an account that you do not own then it means that you would either have linked it or someone you gave your account info linked it. This happens quite often and generally is done when playing on a friend's console.


      If your Gamertag is linked to an EA account that is not yours then our team will not be able to assist you in unlinking it. For any account action to be taken by our team the account must first be verified and only the account owner can do that.  As you are not the account owner then I'm sorry to say that there is nothing more that our live support can do to assist you.

      I'm going to lock this thread as there is nothing more that we can do to assist.


      Darko 

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