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Amyxxz's avatar
Amyxxz
5 years ago
Solved

Unlink xbox account from EA account, link to another account, and keep saves

I recently got Xbox Gamepass and would like to use EA Play on PC. The Xbox account is linked to an accidental EA account (which is this account here), rather than the normal PC account I use on Origi...
pc
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @Amyxxz unlinking of an account will result in all in-game progress being lost.

    If the progress is important to you then I would recommend that you do not unlink. 


    Darko 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Amyxxz the best thing to do is to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Amyxxz's avatar
Amyxxz
5 years ago

Thanks, unfortunately I have raised 3 tickets so far, all of which have been marked as 'resolved' without someone actually helping me. I will raise another case here, and hopefully can get help.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Amyxxz it's best to only make a single case, if you open multiple cases then they will be closed off.

    Darko 

    • Amyxxz's avatar
      Amyxxz
      5 years ago

      Just clarifying, I only made 1 case, which was put to resolved multiple times. I raised it again to resume it. I definitely only had a single case number.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        That's an odd one @Amyxxz, can you try a different browser to see if you have the same issue?


        Darko 

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