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Amyxxz's avatar
Amyxxz
5 years ago
Solved

Unlink xbox account from EA account, link to another account, and keep saves

I recently got Xbox Gamepass and would like to use EA Play on PC. The Xbox account is linked to an accidental EA account (which is this account here), rather than the normal PC account I use on Origin. The accidental account has saves on it from mass effect and dragon age inquisition, which I would like to keep.

Could someone please help me transfer my game data to my existing Origin account, and link the xbox account?

pc
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @Amyxxz unlinking of an account will result in all in-game progress being lost.

    If the progress is important to you then I would recommend that you do not unlink. 


    Darko 

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  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Amyxxz I tested it there and was able to create a case and speak with our support in seconds.

    Can you try disabling any browser extension or try on a different device to see if you have the same issu?


    Darko

  • Amyxxz's avatar
    Amyxxz
    5 years ago

    I was able to reset this myself. Thank you for your help Darko!!

  • SkillzisOne's avatar
    SkillzisOne
    5 years ago

    Hi, can i someone help me why i can't see chat live? after made case.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @SkillzisOne is it that the chat is not popping up for you or that you are not seeing the option to start one?


    Darko 

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