why cant i buy 1 month of ea play on pc

Hey there @KANJ_idk,

Are you seeing a specific error message or error code when you try to make your purchase? 

@EA_Solaire when i try to pay with card it says that it just cant do it and when i pay with pay pal it says em.ext.10027

@KANJ_idk 

Could you attach a screenshot to your post please of the error you're getting? 

yeah here is the one from my card and sorry that its in polish

[CM Edit: Personal info removed]

@KANJ_idk 

Thank you! I have removed that attachment as there was some of your personal info appearing there. Let's try the following:

• Use a different payment method
• Make sure your billing details in the EA app match the billing details for your card
• Remove and re-add your payment method from your account
• Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.