Xbox Game Pass Ultimate not showing up in EA App

I have Xbox Game Pass Ultimate so that I can download and play the games, but my subscription is not showing up in the EA App. I have cleared the cache, logged in and out many times, uninstalled and reinstalled the app several times, and my game pass still isn't showing up. I went through the troubleshooting steps that I found in the forum and so far, nothing is working. I contacted EA support back in August regarding my issue, went through the same troubleshooting steps with the person, and later they told me it was a bug, now it October and still the same issue.

I went to try and contact someone again today and have been unsuccessful finding the live chat box, is there anyway how I can speak to someone from EA itself and not a bot so I can try to fix my issue, or I will refuse to use the app again