Forum Discussion

javathehat's avatar
javathehat
4 years ago

Xbox Game Pass vs EA account disaster

Hear me out and let me know if I'm being unreasonable here.  I have a long running EA account (like 7 years with countless games bought etc) that at some point, several years ago, I linked to a temp...
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @javathehat as we cannot help with account issues on AHQ all we can do is direct you to our live support team.

Darko 

menarche's avatar
menarche
4 years ago

@EA_Darko Can you please up channel this growing population of players who are unable to play EA Play to someone who cares?

  • Zilego_x's avatar
    Zilego_x
    4 years ago

    That would definitely be nice. EA support resorted to lying to me just to get me to go away. Surely there's got to be someone in all of electronic arts that can actually unlink accounts.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey all, if your Gamertag is linked to an Xbox or EA account on which you are unable to verify that you are the account holder then our team will not be able to assist you in gaining access to or making any changes to that account.

      We are not able to assist with any account related issues on AHQ.

      Darko 

      • Herjar85's avatar
        Herjar85
        4 years ago

        Please read his post. This has nothing to do with not having access to an account. It is EA that has a ridiculous rule that in the lifetime of your EA account it can only be linked to one Xbox account. So even if you unlink your Xbox account, you cannot add a new one.

        Here is an image for some proof. Apparently my EA account was linked to some old Xbox account back in 2007, so now I can never link my Xbox account with gamepass...

  • Curtbob2's avatar
    Curtbob2
    4 years ago

    @menarche You seemed to be having the same issue i did on your old post from a month ago. I don't know if this will help you but my xbox account was linked to my old ea account I no longer had access too. If you go to ea.help ( i was on the link accounts support page ) try and log in with your xbox account. It logged me into the ea account through the xbox account and I was able to go to top left to some setting manage my account and unlink my xbox account from there. I will probably never be back on this god forsaken website so if I can help you anymore hmu on xbox. 'Curcheese'