Missing Game Code / Reward Claim

Hi everyone,

I’m hoping someone from the EA Playtesting team can help me with an issue regarding a game code reward.

I completed a recent EA Playtesting survey and, on 15 September, received an email from a team member confirming that I had been selected to receive an EA game code as a reward.

The email stated:

“Please reach out with your preferred game reward”

However, there was no information explaining how I was supposed to claim the reward or where I should provide my preferred game. The sections for “Game” and “Code” in the email were also blank.

I replied to the email on 22 September asking whether there was a list of games to choose from or whether I simply needed to provide the title I wanted, but unfortunately I haven't received a response.

I then contacted the EA Playtesting team directly on 25 September but haven't received a response to that email either. I followed up again today, 5 October, but I'm still waiting for clarification.

I'm therefore posting here in the hope that someone can advise me on the correct process.

I have completed the survey and was specifically notified that I had been selected for the reward. I just need to know how to claim it and provide my preferred game, if that is what is required.

If anyone from the EA Playtesting team could look into this or advise me on the next step, I'd really appreciate it.

Many thanks,

James