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akshaysing90's avatar
akshaysing90
New Traveler
7 days ago

URGENT: EA STILL WONT GIVE US OUR SURVEY CODES

Guys, it's been nearly 2 WEEKS! and we still haven't gotten our reward codes from the survey, and I chatted to the support, and it was crazy! It started off with them saying that i wasn't eligible to receive the code when I literally completed the survey the moment it came out and then they put me on a wait for 21 MINUTES just to talk to someone else who couldnt help me and they wanted me to go to the playtesting website to find help but there is NO links to contact anyone from the playtesting team at ALL. This is a sign to say that I don't think any of us will get our codes as long as we don't constantly tell them to give them to us, because EA is a very money-hungry corporation that can't even give the earned rewards to their biggest fans. I'm very ashamed of all the customer service reps and the playtest team who very clearly don't want us to get our codes because this is unacceptable! Please like this so we can make this be seen all over this forum and share your experiences too!!!!!

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3 Replies

  • Chriswin4's avatar
    Chriswin4
    Rising Novice
    7 days ago

    I was chatting to a very friendly chap, but I don't think he really understood the problem. He spent 20-30 minutes getting me to reset my 2FA settings, only to then say he wasn't authorised to talk about missing game content, which I don't even know if this is. Still awaiting my game code.

  • kingpin2's avatar
    kingpin2
    Rising Novice
    7 days ago

    judging by how many people have commented across this forum im sure they are fully aware of people's thoughts and would most likely be working on either a response and a solution in unison to address the issues experienced by all. its probably just a case of sit tight and wait till they do now👍

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