F1 23 Crashing to Desktop While Driving

@SithBowman 

Check if these steps help you here, thanks.

• Download and install all available Windows Updates
• Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

---

@EA_Barry wrote:

@SithBowman 

Check if these steps help you here, thanks.

• Download and install all available Windows Updates
• Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

---

Having seen these steps on other posts, I have already tried those actions, without success

---

@SithBowman wrote:

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug Game crashes to desktop without a trace after random different amounts of time while racing. Sometimes, I can be racing without interruption for an hour and a half, sometimes it's under 5 minutes. Currently harming any chances of getting higher than Rank B license on singleplayer "Series" races, as it penalises you heavily for quitting early due to the crash to desktop.
What is your 16 digit Report Code? GMSB-SEEH-DHGJ-ABXE
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Unknown way to replicate, it just randomly closes while racing after an indeterminate time
What happens when the bug occurs? Game freezes, current sound get stuck (most of the time, just engine), FFB effects just slowly continue in the direction they were already going, then I end up looking at Steam/Desktop, without any notification of a crash log (also cannot find any crash logs in any game files).
What do you expect to see? To be able to play the game without it randomly crashing to desktop

‌

Managed to write down what the session report code was before continuing to drive.
Have attached a DxDiag that I saved after the crash to desktop.

---

This is a driver issue.

Uninstall any AMD Chipset Driver from Add/Remove Programs in Control Panel. Reboot.

Install AMD v5 Chipset Driver. Reboot.

AMD F1 0-day Driver or 23.7.1 Reboot.

Verify Steam files and delete hardware_settings_config.xml before launching.

Second stage

I don't see the Thrustmaster driver installed properly. Update the firmware to v10. (T-GT - on PC, the USB sliding switch on the T-GT racing wheel base must always be set to the OTHER position!) 

Repeat verify Steam files and delete hardware_settings_config.xml before launching.

Audio may be the final issue.

Download iCue v5.3 update everything.

---

@SBC_Rado wrote:
@SteveJacksonHello, and what about Nvidia drivers? I have same issue but on nvidia GPU and thats correct that after updating to newest driver issue started but i needed to update because of another game...

---

Good point! I’ll edit ☺️

https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Re-F1-23-Crashing-to-Desktop-While-Driving/m-p/12735938#M6689 here is your thread/

---

@SteveJackson wrote:

---

@SithBowman wrote:

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug Game crashes to desktop without a trace after random different amounts of time while racing. Sometimes, I can be racing without interruption for an hour and a half, sometimes it's under 5 minutes. Currently harming any chances of getting higher than Rank B license on singleplayer "Series" races, as it penalises you heavily for quitting early due to the crash to desktop.
What is your 16 digit Report Code? GMSB-SEEH-DHGJ-ABXE
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Unknown way to replicate, it just randomly closes while racing after an indeterminate time
What happens when the bug occurs? Game freezes, current sound get stuck (most of the time, just engine), FFB effects just slowly continue in the direction they were already going, then I end up looking at Steam/Desktop, without any notification of a crash log (also cannot find any crash logs in any game files).
What do you expect to see? To be able to play the game without it randomly crashing to desktop

‌

Managed to write down what the session report code was before continuing to drive.
Have attached a DxDiag that I saved after the crash to desktop.

---

This is a driver issue.

Uninstall any AMD Chipset Driver from Add/Remove Programs in Control Panel. Reboot.

Install AMD v5 Chipset Driver. Reboot.

AMD F1 0-day Driver or 23.7.1 Reboot.

Verify Steam files and delete hardware_settings_config.xml before launching.

Second stage

I don't see the Thrustmaster driver installed properly. Update the firmware to v10. (T-GT - on PC, the USB sliding switch on the T-GT racing wheel base must always be set to the OTHER position!) 

Repeat verify Steam files and delete hardware_settings_config.xml before launching.

Audio may be the final issue.

Download iCue v5.3 update everything.

---

Have followed all of the first stage (chipset driver, graphics driver etc.).
Took a lot longer to get the issue that time. Unsure if fixed or not, could still be a one-off weird crash, it wasn't even during racing, but in the F1 World garage.

My T-GT II is already on Firmware v10.
My Thrustmaster drivers are already on 3.TTRS.2023.

For the sake of it, I have re-flashed the firmware anyway, have reverified game files and deleted the settings config file again. Will test again tomorrow.

Corsair iCue v5.3 is already on the system, everything already up to date.

When doing another DxDiag, the bottom is filled with nothing but the same APPCRASH / AUDIODG.EXE / ntdll.dll, if this is of any help.


NB: for future reference, links to any AMD drivers don't work, as they don't allow external click through directly to the driver install page. Was easily able to find them myself though.

What kind of worthless response is this? Maybe you could do some actual work and fix it

---

@EA_Barry wrote:

@SithBowman 

Check if these steps help you here, thanks.

• Download and install all available Windows Updates
• Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

---

Seeing as your clean boot guide says to do so, I have attached an MSinfo32 report

---

@EA_Barry wrote:

@SithBowman 

Check if these steps help you here, thanks.

• Download and install all available Windows Updates
• Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

---

Due to lack of options left to fix what has gone wrong, I reset my Windows 10 install.

Still getting the issue while also in a clean boot.

Have attached a new MSinfo32 report, as instructed in your guidance.

This game worked perfectly at launch, then ever since the first update came out, it's been having these crash issues and more issues here and there pop up with each update, even if the game is re-installed entirely from scratch and integrity reverified on Steam