f1 23 Steam/PC crash to desktop while driving

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@Xochiquetzal17 wrote:

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug Every time I get into a race (does not matter what game mode) I can lap a few laps and then its crashes into desktop/Blue screen. It crashes consistently no matter what I do. Also tried it on VR and still crashes. I have gone through a couple of hardware changes, where i upgraded my CPU into a Ryzen 9 (with an CORSAIR AIO), and upgraded ram sticks (CORSAIR VENGANCE 32GB). As well as a new mid-tower case. I have done this: - Disabled audio devices that aren't used - Reinstalled my OS - Verified and repaired game files through Steam - Messed with multiple graphic settings - Deleted local files
What is your 16 digit Report Code? SGBD-MJGJ-VEAE-SCVE
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Multiplayer
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? in any race and usually crashes around 5-20min of racing
What happens when the bug occurs? game stays stuck on screen, no audio and then it sends me to desktop (& sometimes into a blue screen but it goes away too fast that i cant get the crash code for it)
What do you expect to see? To be able to complete races and play the game normally.

‌

Every time I get into a race (does not matter what game mode) I can lap a few laps and then its crashes into desktop/Blue screen. It crashes consistently no matter what I do. Also tried it on VR and still crashes.

I have gone through a couple of hardware changes, where i upgraded my CPU into a Ryzen 9 (with an CORSAIR AIO), and upgraded ram sticks (CORSAIR VENGANCE 32GB). As well as a new mid-tower case.

I have done this:
- Disabled audio devices that aren't used
- Reinstalled my OS
- Verified and repaired game files through Steam
- Messed with multiple graphic settings
- Deleted local files

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Please provide the name / model of your mainboard.

You will have to try to fix the 2D version of the game as I can't troubleshoot the VR. Remove the USB audio and VR headset to proceed.

The motherboard is ASUS TUF Gaming X570-PLUS (Wi-fi)

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@Xochiquetzal17 wrote:

The motherboard is ASUS TUF Gaming X570-PLUS (Wi-fi)

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Thank you. Can you confirm and post a dxdiag with the VR headset and USB audio device removed? 

Delete the hardware_settings_config.xml and verify Steam files before launching. 

Does the game work for longer in single player modes?

I made another updated DxDiag with VR headset and USB audio devices removed.

Ok I just deleted those files and verified steam files. (They all cleared success fully)

The same issues happens to all game modes and at random times every time.

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@Xochiquetzal17 wrote:

I made another updated DxDiag with VR headset and USB audio devices removed.

Ok I just deleted those files and verified steam files. (They all cleared success fully)

The same issues happens to all game modes and at random times every time.

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No sound card. You have to play with the configuration or else it's pointless, sorry. The dxdiag has to be representative of the hardware used to play the game.

Ok I will get back to you on Monday with DxDiag with a sound input, I'm out over the weekend.

Ok this is the updated DxDiag.

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@Xochiquetzal17 wrote:

Ok this is the updated DxDiag.

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I did ask you use something other than the USB audio, it's certainly not popular. The mainboard comes with onboard audio, please use that.

Otherwise we could be here trying everything and not ruling out the audio. It is likely to be a factor IMO.

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@SteveJackson wrote:

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@Xochiquetzal17 wrote:

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug Every time I get into a race (does not matter what game mode) I can lap a few laps and then its crashes into desktop/Blue screen. It crashes consistently no matter what I do. Also tried it on VR and still crashes. I have gone through a couple of hardware changes, where i upgraded my CPU into a Ryzen 9 (with an CORSAIR AIO), and upgraded ram sticks (CORSAIR VENGANCE 32GB). As well as a new mid-tower case. I have done this: - Disabled audio devices that aren't used - Reinstalled my OS - Verified and repaired game files through Steam - Messed with multiple graphic settings - Deleted local files
What is your 16 digit Report Code? SGBD-MJGJ-VEAE-SCVE
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Multiplayer
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? in any race and usually crashes around 5-20min of racing
What happens when the bug occurs? game stays stuck on screen, no audio and then it sends me to desktop (& sometimes into a blue screen but it goes away too fast that i cant get the crash code for it)
What do you expect to see? To be able to complete races and play the game normally.

‌

Every time I get into a race (does not matter what game mode) I can lap a few laps and then its crashes into desktop/Blue screen. It crashes consistently no matter what I do. Also tried it on VR and still crashes.

I have gone through a couple of hardware changes, where i upgraded my CPU into a Ryzen 9 (with an CORSAIR AIO), and upgraded ram sticks (CORSAIR VENGANCE 32GB). As well as a new mid-tower case.

I have done this:
- Disabled audio devices that aren't used
- Reinstalled my OS
- Verified and repaired game files through Steam
- Messed with multiple graphic settings
- Deleted local files

---

Please provide the name / model of your mainboard.

You will have to try to fix the 2D version of the game as I can't troubleshoot the VR. Remove the USB audio and VR headset to proceed.

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The motherboard is ASUS TUF Gaming X570-PLUS (Wi-fi)