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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Network connection

Hey there, @TingTong1968 

Apologies for the late response. If you're also having connection issues with FIFA, it's possible this is connection related. Have you played FIFA lately? There's a connection test you can run that will provide some good details. If you have played recently, try running the Connection Quality Report and get me a screenshot of the overall score as well as the match history. That button is on the left side of the CQR screen.

13 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @thebigbadbull55 

    Are you also on an Xbox Series X? If so, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • This did not work. I actually tried another Xbox series S vs the X and still same issue. 

  • Nothing working. I've not played fifa online in a while 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @thebigbadbull55 @TingTong1968 

    Try clearing the alternate MAC address with these steps:

    • Go to your Xbox Settings
    • Go to "Network", then "Advanced Network Settings"
    • Click on "Alternate MAC Address", and then click "Clear"
  • Clearing the MAC address did not resolve the issue. With PC players able to out pace players on other platforms often by a huge margin.

    As a reminder I am on a wired ethernet cable connection less than a metre long on a stable 300 plus mbs. On Xbox Series X 

  • xyannick's avatar
    xyannick
    Seasoned Novice
    3 years ago

    Same issues while playing with Crossplay enabled. This issue occure only in crossplay lobbies, it is not a issue of each player…

  • Non of this made the slightest difference.  Why did I spend money on a game that doesn't connect to your servers properly. Not to mention the fact that PC users have a suspiciously fast time

     It's impossible to best PC players 

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    3 years ago

    @TingTong1968 wrote:

    Non of this made the slightest difference.  Why did I spend money on a game that doesn't connect to your servers properly. Not to mention the fact that PC users have a suspiciously fast time

     It's impossible to best PC players 


    Did you try disabling Crossplay?

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