Forum Discussion

Admeq's avatar
Admeq
3 years ago

Sound is not working

Product: F1 23
Platform:PC
Please specify your platform model. PC
Summarize your bug Bug is happened when I connect my bluetooth headphones and open the F1 23 game. Sound is not working, not only in F1 23 but in every app on PC. I expect sound will work correct in every app in background and PC. (Without bluetooth headphones it works correctly)
What is your 16 digit Report Code? HDAP-XDRG-MDXM-BTSE
Can you please provide the name of your current internet service provider? Netia SA
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Bug is happened when I connect my bluetooth headphones and open the F1 23 game.
What happens when the bug occurs? Sound is not working, not only in F1 23 but in every app on PC.
What do you expect to see? I expect sound will work correct in every app in background and PC. (Without bluetooth headphones it works correctly)

‌

AAA 

Bug is happened when I connect my bluetooth headphones and open the F1 23 game. Sound is not working, not only in F1 23 but in every app on PC. I expect sound will work correct in every app in background and PC. (Without bluetooth headphones it works correctly).

technical issues

8 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Admeq 

    This sounds like you have not yet set up your headphones correctly.

    Thanks.

  • P3DR0BAER's avatar
    P3DR0BAER
    3 years ago

    I have the problem that when I create a multiplayer lobby in Formula 1 23, I no longer hear any sound from applications outside the game.

    Also, the sound in the game sounds very muffled compared to the menu sound.

    I use the "SONY WH-1000XM5" in Combination with Dolby Atmos on my Win 11 PC.

    Tbh i never had such issues with any other game (for example: assetto corsa, automobilista, the crew 2, forza horizon 5, project cars 2....) and my headphones are "set up...correctly".

  • P3DR0BAER's avatar
    P3DR0BAER
    3 years ago

    "This sounds like you have not yet set up your headphones correctly.

    Thanks."

     
     

    This sounds like you perform your job as an support-manager not correctly.

    Thanks.

     
  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    3 years ago
    @Admeq wrote:

    Product: F1 23
    Platform:PC
    Please specify your platform model. PC
    Summarize your bug Bug is happened when I connect my bluetooth headphones and open the F1 23 game. Sound is not working, not only in F1 23 but in every app on PC. I expect sound will work correct in every app in background and PC. (Without bluetooth headphones it works correctly)
    What is your 16 digit Report Code? HDAP-XDRG-MDXM-BTSE
    Can you please provide the name of your current internet service provider? Netia SA
    Which area is the bug/glitch in? Single Player
    Steps: How can we find the bug ourselves? Bug is happened when I connect my bluetooth headphones and open the F1 23 game.
    What happens when the bug occurs? Sound is not working, not only in F1 23 but in every app on PC.
    What do you expect to see? I expect sound will work correct in every app in background and PC. (Without bluetooth headphones it works correctly)

    ‌

    AAA 

    Bug is happened when I connect my bluetooth headphones and open the F1 23 game. Sound is not working, not only in F1 23 but in every app on PC. I expect sound will work correct in every app in background and PC. (Without bluetooth headphones it works correctly).

    Please check you have set your default audio device in Windows.

    Ensure you have updated the headphones firmware.

    Consider that you had not provided this information about the make and model of headphones in this first post.

    It's entirely possible that the sound enhancement (Dolby Atmos) may affect the sound availability / latency as well as BT audio. dxdiag may have been helpful also.

  • P3DR0BAER's avatar
    P3DR0BAER
    3 years ago

    I noticed that the game sounds muffled as soon as you either join an online lobby, create an online lobby or join a two-player career lobby.

    The problem seems to only occur in connection with online games because it doesn’t cause any problems in career or time trials.

    Furthermore, I tested the game again today with different Bluetooth headphone models.

    The models i tested:

    -Samsung Earbuds Generation 1

    -Soundcore Life Q30

    -Sony WH-1000XM5

    The same problem occurs with all headphones, it’s not due to Dolby Atmos and it’s not (in my opinion) due to other background software running (for example Discord, Team Speak) because I tested that.

    The only current solution I have found for myself is to connect the headphones via aux cable and use them that way, which in my opinion cannot be a state of affairs considering that the game cost me 80€.

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    3 years ago
    @P3DR0BAER wrote:

    I noticed that the game sounds muffled as soon as you either join an online lobby, create an online lobby or join a two-player career lobby.

    The problem seems to only occur in connection with online games because it doesn’t cause any problems in career or time trials.

    Furthermore, I tested the game again today with different Bluetooth headphone models.

    The models i tested:

    -Samsung Earbuds Generation 1

    -Soundcore Life Q30

    -Sony WH-1000XM5

    The same problem occurs with all headphones, it’s not due to Dolby Atmos and it’s not (in my opinion) due to other background software running (for example Discord, Team Speak) because I tested that.

    The only current solution I have found for myself is to connect the headphones via aux cable and use them that way, which in my opinion cannot be a state of affairs considering that the game cost me 80€.

    AUX cable removes the BT audio element. It's clear that this is the issue and that if all hardware is updated then you have found a workaround.

    BT audio will always be an issue - the game does not claim to support multiple sound devices. Been supporting a number of users who have had issues on PC with multiple sound sources enabled, hence my suggestion in the first reply.

    Just a question - if you expected to play the game with a screen connected by Miracast and it introduced latency, would you use a cable? If so, I don't see where the issue is. 

    Read this article to the end and the comments. BT audio will never be perfect and will almost certainly suffer some latency if it works.

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