Xbox Series X shuts off during F1 23 trial (EA Play) start menu

Update: I bought the game and the issues still happens. 

I try to load the game and the Xbox shuts off within 20 seconds. 

My Xbox shuts off within 20 seconds of trying to play F1 23 via the 5 hour trial with EA Play…I thought buying the game would fix the problem and it didn’t. 

Anyone have input on that? Searching online and don’t see anyone else complaining of this. I can play other games currently without issue.  

I’ve done the following: reset router, trying loading game in offline mode, delete and re install game, clear alternate MAC address, different HDMI cable, reset console while keeping games & apps, reset console completely deleting games and apps too. 

Few days later I have the same issue and no contact from EA yet..

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@kuku30 wrote:

Few days later I have the same issue and no contact from EA yet..

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Ensure you have removed all traces (game and data, cloud) of the trial and F1 23 (game and data, cloud) and then try to download again?

Ensure you are running the latest XBox system software and that you are not opted into any Insider builds.

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@kuku30 wrote:
@SteveJacksonThanks for the reply. Since buying the game I have done a factory reset, so I no longer have the trial downloaded at all. Upon reinstalling the game I ran into the same issues, tried to delete all game data, and issue is still occurring.

My Xbox software is up to date and I’m not a part of insider.

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I see you’ve tried with controller only as well.

Did you purchase Champions Edition or Standard Game? Champions Edition has dual entitlement so try the XB1 version?

Youve changed resolution and turned off HDR. 

You’ve used the EA account you’ve signed in here with on the game and the XBox account link is showing fine when you login to EA?

@SteveJacksonI have only tried with controller (2 of them). I just now tried to start the game with a Logitech G923 but the same issue is happening.

i have the standard edition of the game optimized for series X/S

I’ve changed the resolution, disabled HDR, 4K, 120Hz.

The EA account I’m using to post this shows linked to my correct gamertag that I’m trying to play with on Xbox.

Is this bug recognized by EA, should I expect a fix for this issue or should I submit a refund? I see others playing on Xbox just fine, and I also play other games on this console just fine. 

Bump..

@SteveJackson still running into the same problem. The game can stay on the “press start button” screen upon loading up just fine. But as soon as I hit start and get to the EA license agreements it shuts down shortly after.